Mobile Barber Concierge Business:

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 1. Appointment Booking & Service Selection:

• Clients are required to schedule Haus Call appointments exclusively via text on the business hotline or by via email.
• Haus Call appointments are contingent upon same-day availability.
• A confirmation message will be sent to the client upon successful booking.

 Service Description for On-Location & Haus Call: 

Distinguishing itself from Haus Call services, our On-Location service enables clients to access men's grooming services at a location chosen by us. The added convenience allows clients to arrive at our mobile van for their grooming needs.Please note that this service is distinct from our Haus Call Service.

 Service Selection:

Clients must accurately choose the desired service at the time of booking. Selecting the wrong service may result in a cancellation fee, as we are unable to fulfill the originally requested service.

In the case of double booking, clients must promptly rectify any errors. Failure to address double bookings may incur charges for every booked service, reflecting allocated time and resources.

The accuracy of service selection is vital to ensure the barber arrives well-prepared, delivering a seamless and satisfactory experience for the client.

2.Service Area, Distance, and Pricing: 

Based on real-world data, the 2020 Mercedes-Benz Sprinter Van achieves an average of 14.5 miles per gallon. The pricing for our service is dependent on the distance you intend to travel. To calculate the total cost, simply add the haircut fee to a mileage charge of $.50 per mile. Our Haus Call Service provides two standard travel options: a 20-mile destination for both Entry Level and Standard Level On-Location clients, and a 30-mile option. Any distance exceeding 20 or 30 miles will incur an additional charges originating from our Central Location.

3. Cancellation, Rescheduling and No-Call, No-Show Policy:

• Clients must provide at least 24 hours' notice for cancellations or rescheduling.
• In the event of a cancellation, clients have the option to move their deposit to a later date or time within the schedule for the day, ensuring flexibility and convenience for both parties.
• If a client chooses the wrong service, a cancellation fee may be charged as we may not be able to fulfill the originally requested service.
• In the case of severe weather conditions affecting safety, appointments may be rescheduled without incurring a cancellation fee.
• Clients who do no-call or no-show for their scheduled appointments without prior notice will be marked as "No-Call, No-Show" clients.
• No-Call, No-Show clients will be required to pay a non-refundable deposit for future appointments.
• Repeated instances of no-call, no-show may result in the client being unable to book future appointments.

4. Payment:

• Payment is accepted through secure online channels.
• Receipts will be provided upon request.
• Prices are non-negotiable and are clearly communicated in advance.

5. Hygiene and Sanitation:

• Barbers will adhere to strict hygiene and sanitation standards.
• All equipment will be thoroughly cleaned and disinfected between clients.
• Barbers will wear clean and professional attire.

6.Client Preparation: Setting the Stage for Your Service

Clients play a crucial role in ensuring a pleasant experience. Please prepare a clean area for the Sprinter Van to park. Your cooperation contributes to a smooth and enjoyable grooming session.    

  7.Safety Guidelines:

The barber retains the right to decline service if conditions are deemed unsafe or uncomfortable. 

Please communicate allergies or health concerns beforehand.

 In instances of severe weather jeopardizing safety, appointments may be rescheduled to prioritize your well-being.

8. Barber's Punctuality Commitment:

• Barbers are committed to arriving ahead of each client's appointment, dedicating themselves to optimal preparation and ensuring a seamless and enjoyable experience.
• Delays due to unforeseen circumstances will be communicated promptly.
• Inclement weather may cause delays, and clients will be notified accordingly.

9. Confidentiality:

• Client information, including personal details and service history, will be kept confidential.
• Photos of haircut styles may be requested for promotional purposes, with the client's consent.

10. Customer Satisfaction:

• Feedback and concerns should be communicated promptly to the business through official channels.
• The business is committed to addressing and resolving any issues to ensure customer satisfaction.
• To facilitate personalized communication, barbers will set aside time for 1-on-1 Zoom meetings with clients who prefer face-to-face interaction to discuss concerns and needs, especially as barbers may be remote.

11. Code of Conduct:

• Barbers will conduct themselves professionally and respectfully at all times.
• Any inappropriate behavior will result in immediate termination of services.

12. Holiday Pricing:

• Haircuts on ALL Federally recognized holidays are $250.

13.Vehicle & Equipment Maintenance:

• Barbers will regularly inspect and maintain their tools and equipment to ensure they are in optimal working condition.
• Any faulty equipment will be promptly replaced or repaired. 
• Mobile barber vehicles will undergo regular maintenance checks to ensure they are in good working order, promoting reliability and safety.

14. Personal Protective Equipment (PPE):

• Barbers will wear appropriate PPE, such as gloves and masks, when required, to prioritize the health and safety of both the barber and the client.

15. Diversity and Inclusion:

• The business is committed to serving clients of all backgrounds, cultures, and identities, fostering an inclusive and welcoming environment.

16. Continuous Training:

• Barbers will engage in ongoing training to stay updated on the latest trends, techniques, and sanitation protocols in the barbering industry.

17. Emergency Preparedness:

• Barbers will undergo training on emergency response procedures to ensure a swift and effective response in case of unexpected situations.

18. Social Media Engagement:

• The business will maintain an active and professional presence on social media platforms, showcasing work, sharing updates, and engaging with clients for improved communication.

19. Client Feedback Surveys:

• Periodic surveys will be conducted to gather feedback from clients, allowing the business to continuously improve services based on client preferences and suggestions.

20. Clear Communication Channels:

• Clients will have access to multiple communication channels (email, phone-hotline, zoom meeting etc.) to address inquiries, book appointments, and express concerns efficiently.

21. Online Reviews and Testimonials:

• The business encourages clients to leave reviews and testimonials online, contributing to the establishment of a positive online reputation.

Note: This policy and standard document will be easily accessible to both barbers and clients, and any updates or changes will be communicated in a timely manner. The addition of Zoom meetings enhances our commitment to personalized communication and understanding our clients' unique preferences and needs, especially considering the remote nature of our barbers.